Our Returns Policy – Simple, Fair and Secure

At dunrossen, you should feel confident about your purchase, so we offer a generous returns policy – but of course, we need some ground rules. You have a full 30 days to change your mind, counted from the day you received the item. If more time has passed, unfortunately we cannot offer you a full refund or exchange the product – we hope you understand that we have to draw the line somewhere. To approve a return, the item must be unused, in the same condition as when it was delivered, and in its original packaging with all labels and protective materials intact.

Some items cannot be returned for hygiene, safety or legal reasons: food, flowers, newspapers, hygiene products (such as toothbrushes and razors), hazardous substances, gift cards, downloadable software and certain health products. To process your return, we always need proof of purchase – order number, invoice or receipt – without it, unfortunately we cannot do anything. Please do not send the item directly to the manufacturer; we handle the whole process for you.

In some cases, we may only refund part of the amount, for example if the book you return shows clear signs of use, if you have broken the seal on a CD/DVD/software, if the item is damaged or missing parts through no fault of ours, or if you return it more than 30 days after receipt. Once we have received and checked your return, we will send you an email with our decision. If everything is approved, we will refund the money to the same payment method used for the purchase – this usually takes 3–5 working days, but sometimes your bank or card issuer may be slower. If the money has not arrived yet, check your bank account first, then your credit card company (they may take up to 10 days to process) and your bank. Checked everything and still nothing? Email us at [email protected] and we will sort it out.

Only items purchased at full price can be refunded under this voluntary policy – sale, promotional or discount-code purchases are not covered, unless the product is faulty. This does not affect your statutory rights under Irish and EU consumer law, including your 14-day right to cancel an online purchase and your rights in relation to faulty goods. We only exchange items that are broken or damaged on delivery; if you received a faulty item, contact us immediately and we will send a replacement at no extra cost. If the item was sent directly to you as a gift, you will receive a gift card equal to the return value once we have received the return. If it was not marked as a gift, or if the gift giver chose to send it to themselves, we will refund the gift giver, who will also be informed that you returned it.

You are responsible for the cost of returning the item to us – we do not refund that cost; we deduct it from the refund. Delivery time for an exchange varies depending on where you live and the courier. For more expensive items, we strongly recommend an insured and trackable delivery service – without tracking, we cannot guarantee that the return will arrive, and in that case we unfortunately cannot refund or compensate you. If you have any further questions, contact [email protected] – we respond quickly and will help you. We want you to be satisfied, and we promise to always be honest and fair in our handling. Thank you for shopping with us!