Here you will find answers to the most important questions about our online shop.

What payment methods do you accept?
We accept PayPal, credit/debit cards (Visa, Mastercard), bank transfer (SEPA) and prepayment. All transactions are secure and encrypted.

How long does delivery take?
Delivery usually takes 2–4 working days. International delivery times may vary.

Can I return my order?
Yes. Under Irish and EU consumer law, you have a 14-day right of withdrawal. Please return the unused item in its original packaging to our returns address. Return postage is paid by the buyer unless the item is defective.

Are the products safe and checked?
All our products comply with applicable EU safety standards (CE marking) and are suitable for their intended use.

Can I cancel an order?
As long as your order has not yet been dispatched, you can cancel it free of charge. Please contact us by email as soon as possible.

How can I track my order?
Once your order has been dispatched, you will receive an email with a delivery confirmation and a tracking number (tracking link).

Do you offer gift wrapping?
Yes, during checkout you can add gift wrapping for a small additional charge.

What happens if an item in my order is defective?
Please send us photos of the defective item together with your order number. We will promptly arrange a replacement or refund.

Do you have another question?
If you have any other questions, please contact us – we’re happy to help!